QBQ- The Question Behind the Question

An interesting book authored by John Miller which discusses the questions people ask and how it effects their mood and attitudes towards certain situations. The book QBQ urges individuals to practice Personal Accountability in work and life by asking better questions.

Questions to be avoided:
All questions which begin with "who, when and why" should be avoided and have been categorized as lousy or incorrect questions.
- A who  questions usually leads to a blame game. This is a very common problem seen  in organizations where departments and individuals keep passing the ball to the other.
- A when question leads to procrastination and lack of efforts from individuals.
- A why questions encourages victim thinking thus affecting the employee's morale and performance.  

How to frame the right questions:
- Begin your questions by "What or How".This helps you to look out for the solutions available.
- The question should always contain an "I". This encourages your personal involvement. Brings out the essence of personal accountability.
- The focus should always be on the action 

Miller says that each one of us is a leader in his or her position and thus should practice personal accountability and contribute to the prevailing situations in our own ways.

The book is just a 2 hours read but the ideas are thought provoking so even the busiest of people can afford to read it. It The principles are easy to grasp and the short anecdotes add a personal touch and also make it an interesting read.The book is actively being used during training to encourage team work. All in a all a good, short, interesting and a meaningful read.

Comments

  1. UnknownJanuary 29, 2010 at 12:49 AM

    nice one Ria. I would love to read this book.

    ReplyDelete
  2. Ria DuaJanuary 29, 2010 at 12:56 AM

    thanks pranav. I have a copy.. u can collect it from me wen u come to chennai next..

    ReplyDelete
  3. Thejas SebastianJanuary 29, 2010 at 4:54 AM

    hey gud one
    ria, am just 4 d next question from u.;-)

    ReplyDelete

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