QBQ- The Question Behind the Question
An interesting book authored by John Miller which discusses the questions people ask and how it effects their mood and attitudes towards certain situations. The book QBQ urges individuals to practice Personal Accountability in work and life by asking better questions . Questions to be avoided: All questions which begin with "who, when and why" should be avoided and have been categorized as lousy or incorrect questions. - A who questions usually leads to a blame game. This is a very common problem seen in organizations where departments and individuals keep passing the ball to the other. - A when question leads to procrastination and lack of efforts from individuals. - A why questions encourages victim thinking thus affecting the employee's morale and performance. How to frame the right questions: - Begin your questions by " What or How" .This helps you to look out for the solutions available. - The question should always contain an "I". This